OUR PRODUCT
UNIERP™ FOR CUSTOMER SERVICE MANAGEMENT INDUSTRY
An integrated ERP solution designed to enhance service delivery, manage customer interactions, track support cases, and boost overall customer satisfaction.
UNIERP™ for Smarter Customer Service Management
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PURCHASE & LOGISTICS MODULE
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SALES MANAGEMENT MODULE
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CUSTOMER SERVICE MANAGEMENT MODULE
Services Overview
UNIERP™ for Smarter Customer Service Management
UniERPBusinessSolutiontakesyourbusinessbeyondtraditionalERP,streamliningoperationsacrossyourwholeorganizationandprovidingyouwiththereal-timevisibilityyouneedtomakebetter,fasterdecisions.AsahighlyflexibleandscalableERP,UniERPBusinessSolutioncanbedeployedtofityoursoleoperationalnecessities,resourcesandbudget.
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PURCHASE & LOGISTICS MODULE
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CUSTOMER SERVICE MANAGEMENT MODULE
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SALES MANAGEMENT MODULE
PURCHASE & LOGISTICS MODULE
Purchase Management module automates the processes of recognizing prospective suppliers, Supplier Evaluation, Supplier Quote Valuation, giving purchase order to the supplier, and billing processes. The actions of Purchase & Logistics module involves in. Key Modules of Purchase & Logistics Module:
- Purchase Plan
- Purchase Quotation CS
- Reorder Level Basis Requisition
- Request for Quotation
- Supplier Quotation
- Purchase Order
- Purchase Invoice
- Purchase Credit-Note
- Purchase Debit-Note
- Purchase Pro-Forma Invoice
- Purchase LC
- Purchase Commercial Invoice
- Item Cost Settings
- Item Cost Analysis
CUSTOMER SERVICE MANAGEMENT MODULE
Appropriate operation of a help desk is an important component of proper servicing and resolution of problems. UniERP Customer Service Management Module supports organization to respond quickly both in respect of internal and external customers and gain appreciated management data which helps in retaining customers as well as improved internal operation of the organization. Key Modules of Purchase & Logistics Module:
- Service Order Management
- Analysis Service Order
- Service Order Branch Transfer
- Service Order Engineer Transfer
- Service Item Receive
- Part Receive
- Part Return
- Service Execution or Consumption
- One Time Call/Per Call Basis
- SLA (Service Level Agreement)
- AMC (Annual Maintenance Contract)
- Warranty Extension
SALES MANAGEMENT MODULE
Sales Management Module is an integrated solution covering marketing and sales activities. Business can act immediately to increase sales, service and marketing efficiency by using this Module. UniERP Sales Management Module is all about Sales Forecasting, Price Declaration, Price Settings, Sales Order, Monitoring, Discount Settings and many more. Key Modules of Purchase & Logistics Module:
- Sales Forecasting
- Sales Plan
- Sales Quotation
- Price Declaration
- Sales Item Price Settings
- General Sales Order
- Dr Notes
- Cr Notes
- Sales Monitoring Board
- Sales Target Settings
- Discount Settings
- Customer Entry
- Sales Tracking
PAYROLL & FUND MANAGEMENT MODULE
Any organization has a number of employees that lie under a number of categories, having different components of earnings and deductions. UniERP Payroll & Fund Management Module enables you to deal with these following issues in a simple, automated manner. Key Modules of Purchase & Logistics Module:
- AIT Settings
- Create Payroll- General
- Create Payroll- Production Based
- Process Payroll- General
- Process Payroll- Production Based
- Salary Advice
- Pay slip
- Increment & Promotion Management
- KPI Evaluation
- Performance Appraisal-Report: Detail & Summary
- Increment Process Increment Entry
- Increment Application
WAREHOUSE & INVENTORY MANAGEMENT MODULE
Sales & Distribution Management Module is an integrated solution covering marketing and sales activities. Business can act immediately to increase sales, service and marketing efficiency by using this Module. UniERP Sales & Distribution Management Module is all about Sales Forecasting, Price Declaration, Price Settings, Sales Order, Monitoring, Discount Settings and many more. Key Modules of Purchase & Logistics Module:
- Item Requisition
- Purchase MRR
- Production Receive
- Sales Item Price Settings
- Sales Return MRR
- Inter Branch-MRR
- Bulk Conversion MRR
- Item QC Sales Delivery
- Inter Branch Delivery
- Damage Goods Receive
- Production Return
- Purchase Return
- Physical Inventory
- Item Shortage
- Item Over Stock View
- Sales Invoice
FINANCIAL ACCOUNTING MANAGEMENT MODULE
Finance Accounting Management in UniERP collects financial data from several functional departments and produces prized financial reports such as Balance Sheet, Trial balance, General Ledgers, Quarterly Financial Reports, Account Statements, Gross Profit Analysis and many more. Key Modules of Purchase & Logistics Module:
- Chart of Accounts
- Cash Receive Vouching
- Cash Payment Vouching
- Bank Receive Vouching
- Bank Payment Vouching
- General Journal Vouching
- Conveyance Bill Vouching
- Cheque Book Receive and Print
- Cheque Monitoring panel
- Post Dated Cheque management
- Year Closing Process
- Module transaction data process
- Fixed Assets Schedule Management
- Bank Reconciliation
- All types of transaction report
- Trial Balance Income Statement
HUMAN RESOURCE MANAGEMENT MODULE
Human Resources are the most important resource in any organization. With UniERP Human Resource Management Module, it is possible to maximize the potential of HR through Effective Recruitment, Staffing, Attendance, Settlement and Training. Key Modules of Purchase & Logistics Module:
- Attendance Management
- Leave Management
- Settlement Management
- Training Management
- Employee Self Services
- Visitor Management
- Notice Board
ENTERPRISE ASSETS MANAGEMENT MODULE
Knowing your precise asset location and worth UniERP Enterprise Asset Management Module can help you plan more effectively for your capital purchases and disposals. Dealing assets and forecasting for future capital investments or disposal are very important for any large and medium organization. This Module benefits you accomplish the same with greatest proficiency and effectiveness. Key Modules of Purchase & Logistics Module:
- Item Configuration
- Fixed Assets Depreciation
- Fixed Asset Purchase Receive
- Fixed Asset Opening Entry
- MRR (Fixed Asset Internal Transfer)
- MRR (Fixed Asset External Transfer)
- Spare-Parts Consumption
- Asset Utility Consumption
- Fixed Asset Disposal
- Damage Goods Receive
- Warranty Management
MOBILE APPS
UniERP comes with a highly scalable and adoptable mobile app for smartphones and other mobile devices to take sales order, field visit monitoring and so on. Key Modules of Purchase & Logistics Module:
- Android Apps for All Modules
- Apps for Sales Orders
- Apps for Field Visit Monitoring
- Apps for Asset Movement Tracking
- Apps for Digital Signatures
- Dashboard
MIS AND BI
Allows dynamically customizable MIS and BI Management as well as generic MIS and BI Management.
- Dynamic Customization
- Generic Reporting Support
- Real-Time Data Visualization
- Role-Based Access Control
- Integrated Data Sources
- Drill-Down Capabilities
- Export & Sharing Options