National Citizen Services Portal
Comprehensive e-government platform with SSO, digital payments, and mobile apps serving 100M+ citizens across 50+ unified government services.
Government of Bangladesh
National government portal unifying 50+ services across multiple ministries and departments, serving 100M+ citizens with digital-first governance.
Fragmented Government Services
Government of Bangladesh needed to create a unified portal for 50+ disparate government services serving 100M+ citizens with fragmented systems and manual processes.
Fragmented Systems
50+ government services operated in silos with separate websites and authentication.
Poor Citizen Experience
Citizens had to navigate multiple portals and repeat procedures for different services.
Manual Processing
Paper-based processes caused delays, errors, and high operational costs.
Unified E-Government Platform
Built comprehensive e-government platform with single sign-on, integrated digital payments, mobile applications, and real-time service processing.
Single Sign-On (SSO)
Unified authentication using National ID with secure access to all government services.
Digital Payments
Integrated bKash, Nagad, and card payments for seamless government service fee transactions.
Mobile Applications
Native iOS and Android apps for citizens to access services anytime, anywhere.
Unified Services
50+ government services from multiple departments on a single, intuitive platform.
Automated Workflows
Streamlined digital workflows reduced processing time by 70% across services.
Real-Time Analytics
Comprehensive dashboard for monitoring service usage and citizen satisfaction.
Financial Impact
Demonstrable ROI and cost savings that justified the investment and set the foundation for digital governance.
Investment Summary
Projected return over 5-year period
Key Results
Transformative outcomes that revolutionized citizen access to government services and operational efficiency.
Unified Services Portal
50+ government services accessible from single platform with consistent user experience
Single Sign-On (SSO)
Secure authentication across all government services with national ID integration
Digital Payments
Integrated bKash, Nagad, and card payments for government service fees
Mobile Applications
Native iOS and Android apps for citizen access on-the-go
70% Faster Processing
Automated workflows reduced average service processing time from weeks to days
Cost Savings
৳40 crore annual savings through digital transformation and process automation
Technologies Used
Enterprise-grade technology stack built for security, scalability, and reliability at national scale.
"This portal has revolutionized how citizens access government services. We've transformed from fragmented departments to a unified digital government. The impact on citizen satisfaction and operational efficiency has been remarkable."